Frequently Asked Questions

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A: I speak Mandarin and English myself, and some of my team artist also Mandarin speaker.

A: Either. We provide our service from our Guilford studio for trials and special occasions. We can also come to your chosen location for weddings or group bookings (travel fees apply)

A: Yes. Please discuss with Eve directly. 

Travel fees start from $50 for one artist and varies depending on location, duration of travel and number of artists required. Carpark or metered parking fees also may apply where free street parking is not available.
(for farther or interstate locations, please discuss with Eve)

A: Yes you may. However, it is strongly recommended that you do have a trial first. This ensures a stress free day so you can enjoy your special moment knowing you will have the look you’ve always envisaged. It also ensures you don’t have any surprise allergic reactions if you were unaware of any product sensitivity. At trials, we also go through a skin consultation and will advise you of any necessary adjustments to ensure your skin will be at its best. We also discuss and trial your desired hair and makeup look, as ‘you don’t really know how the shoe fits until you try!’. 

A: Please allow at least 45 mins for each service (1.5 hours total for makeup and hair). For Brides, please allow 2-3 hrs total for makeup and hair. If you have very thick and long hair, or require hair extensions, add another 30 mins. 

A: We use a range of Giorgio Armani, Mac Cosmetics, Nars, Benefit Cosmetics, YSL, Estée Lauder and more.

A: You may opt to have us apply your own products so you can be sure to have no reactions. Otherwise, we have some products and methods of application which may not irritate your skin. We make sure to test all our products on ourselves before we put it onto clients. However, everyone’s skin is different and may be sensitive to varying degrees. Please advise us of any known allergies in advance. 

A: In regards to hair and/or makeup – preparation instructions according to the service you’ve booked will be sent out via email. In addition you will also be asked to:

– Bring along any hair and/or makeup inspo you have collated

– Wear a nice white/light coloured top (no T-shirts). This will help you envision how you could potentially look on your wedding day!

– Bring along any wedding accessories or veils to trial on the day.

– We will also take the opportunity to iron out some wedding details on the day so please have ready contact information, location, as well as hair and/or makeup styles for your bridal party for me to take note of.

A: During the trial, we will go through the following:

• Skin consultation – to see what your current skin regime is and what recommendations may be made to achieve better skin
• Desired makeup looks – we ask you to bring some makeup looks which you would like. It is best if you bring photos of makeup looks on people with similar skin tones as yourself. Otherwise, we will discuss adjustments which will be made for the look to be more suitable for you. We will go through the kind of eyebrow intensity, eyeshadow intensity, false lashes, level of contouring, etc.
• Desired hair looks – Please bring photos of hairstyles you would like. It is best if you compile photos of hairstyles with the same colour as your own unless you intend to dye your hair. Intricate hairstyles show better in photos if there is colour or at least slight highlights in the hair.
• Skin and hair prep – including eyebrow grooming, eyelid tape if necessary, basic skin prep, adding texture to hair.
• Trial of the look we decide on together – This is where we trial the makeup and hairstyle we decide upon after the discussion.
• We have hair accessories such as veil, tiara and other jewellery to try out. You may also bring your own accessories to try.

A: This can take up to 3 hours. Additional time will be required if you would like to try more than one makeup or hair look. Any additional time taken after the initial 3 hours will be charged at $100/hr. 

A: Yes, please see the Service/Price Guide page

A: After enquiring and receiving a quote, please pay the 50% of the total quote (or $50 for trial) as a retainer fee. This fee is used to secure our service on that date, and lock in the prices (to avoid price increases). This fee goes towards your payment and is non-refundable. The final balance is due via bank transfer the week before.

A: If there’s any issues with providing the set-up below, please let Eve know in advance so she may bring along her own if necessary. 
For makeup:

• normal height chair (one for the client and one for the artist so both will sit) or one high chair/bar stool (for client whilst the artist will stand)
• normal dining table not study desk
• set-up facing natural source of light if possible (e.g. windows with natural daylight)

For hair:

• normal height chair that has a lower back rest so it doesn’t get in the way of the stylist doing the client’s hair (one for the client)
• normal table (can use same makeup table)
• mirror for the stylist to see the front of the hair during session (we may do your hair in the bathroom if there’s space or bring our own mirror)
• set-up close to a power outlet

A: In the event that you have only paid the retainer fee, you will only lose this. T&Cs included in quote and invoice.